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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will appear. It offers exhaustive information about all the actions that you can carry out on that particular page. Each popup shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast assortment of educational videos describing how to work with our Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you are looking for, have a peek at our comprehensive Frequently Asked Questions database, which includes questions asked by actual people and offers practical solutions. We regulary update our FAQ section with new Q&A's so as to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, you can touch base with our fantastic team of tech support engineers available 24x7x365 and ready to help you with any query. Each trouble ticket you submit will be answered in less than one hour (the average response time is approximately 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 314846

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com